Privacy Policy

Your privacy is not for sale

Palo Alto Software, Inc. collects personal information during the LivePlan signup process and in other customer communications with us by email or phone. We collect standard customer information such as your name, email address, company name, credit card company, credit card number, expiration date, and credit card billing address.

We understand how important this information is to you. We are committed to keeping it strictly confidential. Your privacy is not for sale. We will never sell, rent, or otherwise abuse the private information you have trusted us with.

Your business plans are safe with us

Rest assured that any business plans you create or business ideas you describe in LivePlan are completely secure and confidential. Our employees do not have direct access to the content of your business plan, and we will not read or review your plans. The only exception to that rule is for support issues where you expressly choose to share access to your plan.

We hate spam too

We respect your right to privacy as much as we do our own. We have a strict anti-spam policy that prohibits selling, sharing, or otherwise abusing your email address. We collect it only to serve as your login identifier and to communicate with you about changes to the service, provide you with billing receipts, notify you of new activity on your account, and so on. We may occasionally email you with news about related products that we think will be of interest. You will always have the ability to quickly and efficiently opt out of those communications if you don’t want to receive them.

Our “cookies” are safe to eat

To access LivePlan, we do require that you accept a small “cookie” file in your browser. Virtually all Web applications do these days. We do this only because the functionality of the service requires it. Any personal information stored in these cookie files will not be used for other purposes or shared with anyone else. We also use cookies to help keep track of your login information to speed up the login process, and in certain cases, we store your preferences to help tailor the LivePlan service to your interests.

How do I accept the cookies?

By continuing to browse on our website, you agree to accept our use of cookies.

If you choose not to accept cookies, or your browser automatically does not accept cookies, the LivePlan service will not function.

Setting cookie preferences

You can control how cookies are placed on your device from within your own web browser. If you don’t want to receive cookies, you can modify your browser setting so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

Sometimes we analyze various types of business plan data that have been submitted by multiple LivePlan users, and aggregate the data into reports that could become publicly available. For example, we might make a report with information on the total number of employees LivePlan users are planning on hiring. The reports never contain any personally identifiable information or any information that could be associated with any LivePlan user or any user’s plan.

What’s a clear image file?

Like many Web developers, we may sometimes use small, clear image files on our site. These images can't actually be seen on the site. From your perspective, they will essentially be invisible.

Why would we do that? These images are used for a couple of purposes. We may use clear images for spacing and page layout on the page. This helps the page be more readable and attractive. We may also use these images to help with our stats provider to track anonymous user behavior throughout the application. This tracking is not personally identifiable. We use this information to improve our service for our users by changing navigation and controls to help you accomplish your goals more quickly or easily.

How your privacy works on related sites

We sometimes work with third-party websites who promote our products to their audiences or customers through affiliate agreements and website co-brands. If you access the LivePlan service through a co-branded site that features both the Palo Alto Software logo and third-party website logo, you are on a co-branded page.We host these co-branded sites, and while you are on them you are covered by our privacy policy. What you've done on the third-party sites prior to accessing the co-branded site falls under their privacy policy, which we encourage you to review.

Within the application, we often link to other websites for related reading and other useful information. We are not and cannot be responsible for the privacy policies of these third-party sites or how they treat information about their users. We do not provide these sites with your information. Beyond that, we encourage you to review their privacy policies to ensure they are up to your standards.

Data security inside our company

Our employees are educated when they start working at Palo Alto Software, Inc. about the measures we have in place to protect your personally identifiable information. Any time there is a change in security measures, all employees are notified of the change. We are using SSL (Secure Socket Layer) encryption for your credit card transactions, and we are authorized by VeriSign. We do share your credit card information with a third party only for verification purposes. All customer information available to internal employees is only accessible on our internal company network.

The obligatory legal disclaimer

We use reasonable precautions to keep the personal information disclosed to us secure. We are not responsible for any breach of security or for any actions of any third parties that receive the information. In the event of unauthorized use of your credit card, Palo Alto Software will cover your liability up to $50 provided that the unauthorized use of your credit card resulted through no fault of your own from purchases made at Palo Alto Software while using the secure server. Please note: This guarantee only applies to purchases made using our secure server. You must notify your credit card provider of any unauthorized use. Most banks either cover all the charges that result from the unauthorized use or may limit your liability to just $50.

We may also disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our company.

If you have any questions or concerns — or would like us to delete, modify, or update the information collected during our signup process — just contact us at or give us a call at the number below.

What if this policy changes?

Our privacy guidelines will not change without your knowledge. We will notify you by email of any significant updates to this policy or any notable changes to the way we collect or use personally identifiable information.

Thanks for your support and trust!

Palo Alto Software
44 West Broadway, Suite 500
Eugene, OR 97401
P: 1-888-498-6136