The public accounting industry is changing rapidly, and your clients are turning to you for advice on their business growth challenges and opportunities.
Your firm needs to be able to offer Strategic Advising services confidently and profitably.
What is Strategic Advising?
Strategic Advising is the analysis, forecasting, reporting and strategy needed for a business owner to survive and thrive. Think of it as outsourced management accounting. Small business owners need your help in understanding their metrics and applying that understanding to their operation to make strategic decisions, about things like hiring, firing, capital purchases, expansion, various expense benchmarks, and even new revenue streams.
You may be unsure how to offer these services or the technology you need to deliver them.
You need the work to be scalable. You need it to be profitable. You need it to be manageable.
Jumping to a technology solution first is tempting, and there are many solutions, but it’s best to start by implementing a business process. The process will guide your day-to-day strategic advising work and also define for you the technology and other resources you need, primarily skilled staff.
Within this post I offer a sample advisory business process, the LivePlan Method, which you can download and use, but I also want to cover the benefits of having a process, and how you can go about building one for yourself around other services you offer. Read on for the three key advantages that come with having a business process.
Your strategic advisory services are no longer limited to one industry
A well-designed business process can be industry agnostic, meaning that you can apply it across all types of small business clients, no matter their industry.
“Going niche,” as it’s come to be called, can be a strategic move for advisory firms, but you can also keep your practice open to many industries, assuming you set up efficient processes.
Keeping your target market more broad can help you determine your own growth path and remain diversified when markets change. In general, the more you can remain flexible with your customers, but rigid in scope of work, the better.
You can easily scale your business and remain profitable with established scope of services
You can only do so much in a month with each client, and the work you do must be profitable and therefore scalable.
Your overall strategic advising engagement will of course be work that is fluid, but you can still keep this work to a scope that will allow you to scale, meaning complete all the work you need for all your clients, and still be profitable. Your scope for each client should be tied directly to your business process, and when you get it right, you can actually be more profitable, because as time goes on your work becomes more routine, and your monthly price stays fixed.
Your monthly business process should contain work tasks that deliver a reasonable amount of small business guidance each month—not everything possible, just enough. Be mindful that because advisory work is so fluid, it is easy to get out of scope quickly.
Staying in control of your agenda and the metrics/operations you are analyzing each month is a way to stay in scope. There are 12 months in a year, and many, many more than that during the time you’ll be working with your clients—you don’t have to get it all done in the first month!
Services, or deliverables, beyond your engagement can be added at additional rates to your client. Creating a menu of additional services is ideal.
Your team can easily and seamlessly offer strategic advising services
An effective strategic advising process includes sales and engagement steps built-in, as tasks. This ensures that everyone in your practice is able to successfully engage with and sell strategic advising to clients in a comfortable way.
Your strategic advising service offering should be as natural for your staff to communicate to clients as any other offering, and the tasks help with that.
The LivePlan Method for Strategic Advising—a step-by-step process
The following is an overview of our strategic advising process, and here is a link to download our step by step resource guide.
Following this section is guidance on developing business processes for other work in your practice as well as some final words about growth and scale.
Frame your advisory relationship, learn your client’s broad business goal, and sell them on advisory. This is the time you set aside to connect with your client and model for them what an advisory relationship with you will look and feel like. In order for them to effectively engage with you, they have to know what to expect.
Perform Lean Planning with your client: what do they sell, who do they sell to, how do they sell, and who and what do they rely on to get that done? Here you are gathering the essential elements of their business model, in order to build a financial roadmap.
Perform an historical analysis of profit and loss and cash to establish a basis for forecast metrics. You cannot build a smart financial roadmap unless you do a bit of analysis. What has the business done in the recent past? Do they have a basis for the growth they wish to achieve?
Build a full financial forecast: profit and loss, cash flow, and balance sheet. This will be used to manage the day to day operations of the business. Use the goals established in Lean Planning, and the historical analysis to build a smart roadmap.
This is your advisory monthly meeting, where you will review actual results against the forecast and address the business goals and related forecast.
Beyond the LivePlan Method—how to develop other business processes
1. Define the scope of work
Your first step is to write a scope of work that describes what you think is a reasonable service offering each month—something your clients will benefit from and that your firm can manage, and bill on a fixed fee. This should be based on the mix of talents at your firm, and possibly the ideal client type you want to attract.
For a good scope of work, focus on what you want to deliver to your clients each month.
Say, for instance, that you decide your regular advisory services will include:
- Help with goal setting and related financial projections
- Month-end reporting, and possibly bookkeeping services to ensure accuracy of data
- Analysis of metrics related to goals
- Guidance in understanding the metrics
- Help resetting and re-calibrating the business based on monthly performance
2. Outline tasks and price
With your scope of work written, you now have two things to do: price it and establish work tasks to support it.
Pricing involves knowing your market and establishing a value-based price. Tools like Cloud Pricing are great in supporting this effort.
Establishing work tasks is fairly straightforward. A good rule is anything that takes more than 15 minutes is something that should be listed and accounted for. Don’t be worried if you end up with a lot of tasks. You’ll probably have five to 10 hours of advisory work documented in tasks. The tasks become a checklist for the work and a training manual of sorts.
Once your tasks are established, you should assign them to roles within your firm: data entry clerk, analyst, staff accountant, CPA, and so on. The process of assigning the work to roles within your firm will help you understand your resource needs and eventually to compare your value-based price to your internal cost: your margin. As you scale the work over time, you will hopefully fine-tune it to add margin. As you grow your margin, your profit will increase.
3. Build an ecosystem
A useful ecosystem of software for advisory is a cloud-based accounting solution like Quickbooks Online or Xero, a business planning software like LivePlan, a workflow solution and/or customer relationship management (Karbon, Aero or JetPack are examples), and a pricing solution like Cloud Pricing.
Growing and scaling
Based on your own unique staff and your particular client base, you will find versions of the workflow that are the most profitable and best suited to your firm. It may be more transactional and reporting-focused. Or it may involve more planning and forecasting. The key though is to stay strict to your scope and charge extra for anything that falls outside of scope.
Developing your own best workflow for client advisory will happen over time, and that’s to be expected. You won’t get it perfect right out of the gate, but over the course of six to 12 months, you should expect to see a refinement of your process. If you’ve taken the time to implement a true task-based system, your business will benefit.
If you have questions about any of the subject matter contained in this article, please reach out to firstname.lastname@example.org. We are always happy to help accountants grow their advisory practice.