Human Support
You won't do this alone
Get personal, live onboarding, chat support and access to educational webinars. So you can avoid errors and create a business plan with confidence.
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The only business planning platform that gives you expert, human advice
Accessible & Personal
Get quick answers with human-powered live chat
Planning in LivePlan is simple, but you still might have questions along the way. The live chat feature connects you with an expert ready to help out.
If you need assistance outside business hours, just send us an email instead. Or access hundreds of expertly produced articles and videos in our online help center.
Kel
LivePlan Customer Advocate
“Working on the LivePlan team gives me the opportunity to brighten people's days. It's a joy to help folks plan for their future endeavors!”
Live Onboarding Session
Start stronger by speaking to a LivePlan expert
Not sure how to get started? Have questions about how LivePlan works? Get a live video onboarding session with a LivePlan Expert. They'll help you get setup and you can ask them questions like:
How do I create a forecast for a new business?
What's the best way to use AI when writing a plan?
How can I budget for different scenarios?
Cassidy
LivePlan Customer Advocate
“I love engaging with customers, understanding their needs, and helping them navigate their planning journey. Every interaction is a chance to deliver exceptional service and build meaningful relationships, which I cherish in my role.”
Live Webinars
Boost your knowledge with educational webinars
The more you know, the more your business will grow. We provide a toolkit of live educational webinars designed to help you become a more confident entrepreneur.
Some of the topics our experts cover include:
Financial planning and budgeting
Fundamentals of growth strategy
Business planning and startup building
LivePlan Services
Let a professional do it for you
Have a tight deadline? Want to get time back to focus on your business? Work with the LivePlan Services team and have a professional complete your business plan and help you navigate the funding process, or simply just work with them as an advisor to help you grow and scale your business.
LivePlan Services include:
Full business plan writing
Professional business plan review
Detailed market research
Funding application assistance, and more...
Frequently asked questions
No! All customers get access to email and chat support, as well as a live onboarding session with our customer advocacy team. If you need additional one-on-one guidance, you can add LivePlan Expert to your subscription, which includes one-on-one video support with a LivePlan specialist.
LiveChat is available Monday to Friday from 8 a.m. to 5 p.m. PST. Email support is always available and our initial response time is usually about five or six hours.
You'll find a LivePlan Help menu within the software once you sign in. From here, you'll be able to connect with a member of our team. You can also visit the contact us page on our website or just click the 'help' icon in the bottom-right corner.
Information about previous and upcoming webinars can be found here.
LivePlan offers business plan writing, plan reviews, market research and more at an additional cost. Check out our services page for more details.